book with confidence

BOOK NOW & PAY LATER!

You can now book a day tour and not worry about payment until 48 hours prior to travel date. All outstanding payments are automatically deducted from your supplied credit card 48 hours prior to travel. 

Lady Musgrave Experience has flexible cancellation policies so that you can book your Great Barrier Reef experience with confidence.

To avoid cancellation fees contact bookings (07) 41515225 to reschedule or place your booking on hold for use at a later date. We require a minimum of 48 hours notice to action these changes. Failure to arrive on time or board on the morning of travel will result in full forfeit of your fare.

DAY TOURS CANCELLATION POLICY:

No cancellation fees for day tour bookings cancelled up to 48 hours prior to travel date.
Cancellation within 48 hours of travel – 50% cancellation fee
Cancellations within 24 hours of travel – 100% cancellation fee

ACCOMMODATION CANCELLATION POLICY:

Payment is to be made upfront for accommodation bookings.
Free to re-schedule up to one week prior to travel, otherwise cancellation policy applies.
Cancellation from booking to 7 days of travel – 20% cancellation fee.
Cancellation within 7 to 3 days of travel – 50% cancellation fee.
Cancellations within 3 days of travel – 100% cancellation fee.

CAMPING TRANSFERS CANCELLATION POLICY:

Payment is to be made upfront for camping transfers. 100% cancellation fee applies for camping transfers.

Should a tour be cancelled by Lady Musgrave Experience due to weather or unforeseen circumstances, you may choose to have your booking:
– Rescheduled
– Placed on hold for future use up to 3 years
– Full refund if booked and paid direct. Please allow 3-10 business days for refund to be received into your account.

We do recommend taking out travel insurance to assist in covering your accommodation costs or fees incurred if tours are cancelled.