FAQ’S

Frequently Asked Questions

Great Barrier Reef

Lady Musgrave Island is the second southernmost island in the Great Barrier Reef with only Lady Elliot Island more southern. We believe the southern section is the most pristine and beautiful. Don’t take our word for it though, come and see for yourself!

No. The Great Barrier Reef is a large, diverse ecosystem full of corals and marine life. Our site is no exception to this and our crew will be happy to educate and inform you on everything Great Barrier Reef and coral health!

It is not common for corals to bleach in our snorkel area. Bleaching is a coral’s response to any kind of stress. Just as humans can get sick, so can individual corals. We will take you to the best possible location with lots of pristine, healthy coral on the day of your tour. Our staff are dedicated to answering any of your questions and informing you on the current state of the Great Barrier Reef.

Location

Lady Musgrave Island is the most southern and ONLY island destination of the Bunker Group able to visit on the Great Barrier Reef.  It is the closest access point from Brisbane to the Southern Great Barrier Reef, departing from Bundaberg for any day tour by vessel. Due to its remote location is also one of the more inaccessible areas of the Great Barrier Reef adding to the secluded beauty.

This unique coral island hosts a navigable Lagoon which provides the ultimate snorkelling and diving experience, but also provides the ultimate anchorage meaning that you are guaranteed calm waters all day within the lagoon itself.

Not only do you get to experience the reef and lagoon, you also get to visit the pristine island.

Lady Musgrave Island is the second southernmost island in the Great Barrier Reef with only Lady Elliot Island more southern. We believe the southern section is the most pristine and beautiful. Don’t take our word for it though, come and see for yourself!

The trip to Lady Musgrave Island is approximately 2 hours 15 from the time we depart Bundaberg and reach the Island.

The Great Barrier Reef is a large marine park and ecosystem spanning 2,300km along the east coast of Queensland, Australia. Cairns is not the only place to visit the Great Barrier Reef. Lady Elliot Island Eco Resort and Lady Musgrave Experience are two of the southernmost islands. We believe the southern section is the most pristine and beautiful. Don’t take our word for it though, come and see for yourself!

Certainly not! The reef is a large, diverse ecosystem covering hundreds of thousands of square kilometres. Every part of the reef will be different to another, however you certainly will not miss anything by deciding to come to the southern great barrier reef rather than Cairns. Although we are biased, we believe ours is the best experience on the whole Great Barrier Reef. If you have the possibility, we recommend visiting many different locations on the Great Barrier Reef and you can see for yourself! Our crew can give you lots of recommendations for the best locations and operators.

Day Tours

Pricing and booking information can easily be found on the prices tab on our website located in the main menu. If you require anymore assistance, please get in touch with our friendly customer service team.

See Pricing

For our full day tours to Lady Musgrave Island, check-in is 6:50 am on our vessel Reef Empress at the Bundaberg Port Marina, and return at 5:00pm.

Conditions vary from day to day. The trip to Lady Musgrave Island and Lagoon is an open ocean crossing and we recommend that every guest take preventative measures to avoid becoming seasick.

We do offer towels for sale within our merchandise department.

Yes we do, our daily buffet menus provide vegetarian and gluten free options. Please contact us if you have any special requirements or add them in the special requirements section at the time of booking.

A towel, sunscreen, sun glasses, hat, thongs or footwear for island walks and a camera to capture your experience. Money to buy drinks, snacks or souvenirs from the kiosk bar. Certification card if you are a certified diver and money to pay for an introductory dive if you want to do your first dive! We do sell thongs for those who require footwear for island walks.

Yes, there are freshwater showers with the chill taken off on board the vessel, which you can use to rinse yourself after water activities.

Please bring a bottle of water which can be refilled throughout the day from our chilled and triple-filtered water cooler. Cold soft drinks, juices and alcoholic beverages are available for purchase onboard.

Nature has something to share and surprise us with every day of the year. During the winter months, we witness the humpback whale migration, while in summer we see mating, nesting and hatching turtles. All of our activities take place all year round, including snorkelling and diving.  While Great Barrier Reef tours which depart out of Cairns and other destinations along the Great Barrier Reef may have a distinct stinger season, our subtropical climate means we are exempt from this and can swim safely all year round.

Snorkelling

We provide high quality Mares masks, snorkel and fins. We also have optical masks and wetsuits for hire.

On board we have plenty of high quality Mares sharky jr masks and snorkels suited for children aged 4-7 and junior fins.

Regardless of swimming ability we recommend guests to swim in buddy pairs. However if you are not a confident swimmer our in water snorkel guide will be able to assist by providing additional floatation and reassurance in the water. Life vests, pool noodles and wetsuits are available.

To ensure guests experience the most from their trip to Lady Musgrave the day is divided into activities. Grouping will coordinate snorkelling times for guests and designate time to partake in the island activities including the glass bottom boat and guided island tour. However if guests do not want to participate in the island activities an all day snorkel option is available.

Guests will enjoy up to 2 hours of snorkelling if choosing to participate in all activities, and if snorkelling all day, up to 4 hours.

In an open ocean environment, we cannot guarantee there will be no jellyfish, however we have never had any harmful stingers, and do not experience a “stinger season” (as is the case further north). The sheltered lagoon prevents large jellyfish blooms in the snorkel area. For guest comfort, wetsuits are available for hire.

No, anyone can snorkel! The entry and exit points to the water are very easy and we make every effort to ensure the safety of all guests. Swim jackets, noodles and in-water assistance from our wonderful, fully qualified and experienced staff is provided. We recommend that children be supervised by an adult at all times. Please note that it is Queensland regulations that any medical conditions which may affect your ability to snorkel safely must be disclosed to our staff. By informing us, we will be able to ensure your safety and make sure you have the best experience possible!

Yes, it is possible to snorkel all year round! The water temperature varies from 21 in winter (July/August) to 29 degrees in summer (December/January). Wetsuits are available for hire on board all year round.

We are in a UNESCO World Heritage Listed Site and a dedicated Marine Park Green Zone. Under no circumstances must we touch the coral, wildlife or any other naturally occurring part of the Great Barrier Reef. This protects the Great Barrier Reef for the enjoyment of today’s and future generations as well as protecting yourself from potential infection or damage from the coral and wildlife.

Diving

For anyone participating in Introductory Scuba Diving, please read the following requirements – please read the attached “Medical declaration for  Intro (resort) diving”.

If you answer YES to any of these questions then you won’t be able to dive unless you’ve got medical clearance, which a copy of a current doctor’s certificate must be supplied.

If you’re able to, please print & complete and bring with you for the dive team.

Please Download & Read Carefully.

Initial-Medical-Declaration-for-Introductory Diving

Scuba Diving Activities

Bookings

You must be over 12 years of age, pass the required medical questionnaire and participate in the 30 minute dive briefing.

Scuba Diving Activities

Bookings

The lagoon has a rich abundance of tropical fish, colourful corals, anemones, giant clams, blue linckia starfish, small, docile reef sharks and turtles. A breathtaking experience in a comfortable, sheltered environment great for any level of experience.

Scuba Diving Activities

Bookings

Absolutely, our experienced dive instructors on board will guide guests through their first underwater scuba diving experience to make it memorable, enjoyable and safe. No previous diving experience required however please read the “Initial-Medical-Declaration-for-Introductory Diving” prior to coming on board to avoid disappointment as guest safety is paramount. Introductory dives include a dive briefing allowing the instructor to introduce the equipment and underwater skills. The remaining time underwater will allow you to follow your instructor as they highlight beautiful corals and fish on a guided tour.

Scuba Diving Activities

Bookings

A visual of a dive certification card or electronic confirmation or screenshot with diver certification number, affiliation and dive certification level is required prior to diving. Please contact your dive affiliation for your dive certification number prior to boarding as it is required for certified dive activities. If you are unable to provide your dive certification number the option to do an introductory dive can be offered.

Scuba Diving Activities

Bookings

The lagoon is a sheltered environment with regular visitors including turtles, rays, reef tip sharks and hundreds of tropical fish species. The outer edge is more exposed and currents welcome larger marine life such as manta rays, larger shark species, turtles, a wide variety of hard and soft coral structures, as well as large schools of fish such as barracuda.

Scuba Diving Activities

Bookings

The ability to swim at least 100m is a safety requirement for all diving activities on the vessel.

Scuba Diving Activities

Bookings

Take the time to review the “Initial-Medical-Declaration-for-Introductory Diving” as guests on prescription medications or with any of the listed conditions require a doctor’s clearance prior to any diving activity on board. This applies to both introductory and certified divers.

Scuba Diving Activities

Bookings

We are in a UNESCO World Heritage Listed Site and a dedicated Marine Park Green Zone. Under no circumstances must we touch the coral, wildlife or any other naturally occurring part of the Great Barrier Reef. This protects the Great Barrier Reef for the enjoyment of today’s and future generations as well as protecting yourself from potential infection or damage from the coral and wildlife.

Scuba Diving Activities

Bookings

Swimming With Turtles

As visitors to the Lady Musgrave lagoon we ask our guests to show respect to all marine animals by appreciating with your eyes and not hands. Our tours allow guests to witness wild animals in their natural, undisturbed habitat. Guests have the opportunity for a close encounter with a turtle from the island walk, glass bottom boat and swimming with them in the lagoon.

The turtles at Lady Musgrave are wild creatures however our experience will do everything to provide guests with the opportunity to see a turtle. Our snorkel guides’ in-depth snorkel briefing will highlight the location of a marked turtle cleaning station and best snorkel path for snorkelers. While ensuring the safety of our guests in the water, our in water snorkel guides and look out crew will help spot any turtles for snorkelers. Our Glass Bottom Boat Driver will also take guests to the turtle cleaning station during the Glass Bottom Boat Tours and during breeding season turtle tracks can be seen on the island. If you are very lucky, during the season (January to March), it may be possible to see baby hatchlings running to the water from their nests. Nature is full of surprises and our crew will do our best to work with nature to bring you the best experience possible.

Great Barrier Reef For Kids

Most certainly! Our activities and crew are well adapted to catering for families and children. There are flotation devices and children’s snorkelling equipment available. If you would like your children to have an immersive educational experience, be sure to sign them (and yourselves!) up to our Marine Biologist for a Day add-on Experience.

Marine Biologist For A Day

The experience is educational and participative. We recommend a minimum age of 6 years, and there is no maximum! The experience will be adapted to your age level, experience, background and snorkelling ability. Adults can get just as much out of it as kids can!

The Marine Biologist for a Day Experience allows participants to spend the day with their family or friends and includes a private guided 45 minute snorkelling tour for all paying participants. Children must be supervised by an adult at all times, besides the guided snorkel tour.  If you would like to experience the snorkelling option with your children, no problem! We have family add-ons available.

Camping on Lady Musgrave Island

Yes, we can assist with camping transfers, please visit our prices page for pricing and then contact our customer service team on +617 4151 5225 or via email – bookings@ladymusgraveexperience.com.au

DOWNLOAD OUR BROCHURE – CLICK HERE

CLICK HERE to learn more.

Whale Watching

Whales are wild animals, and our staff make every effort to make each tour an exciting and  memorable one. Although we cannot control the movements or behaviour of these beautiful wild creatures, we have 100% success rate on all of our Whale Watching tours.

Simply head to our Bookings Page and Our Whale Watching Season Pass or 1/2 Day Tour and you can book accordingly.

Check in at 9.45 am for 10 am departure, morning tea and lunch included, tour  returns at Bundaberg Port Marina Burnett Heads by 2 pm.

Glass Bottom Boat

The day is segmented into snorkelling and island activities including the island tour and glass bottom boat tour. Any guests not wanting to join the island activities are able to snorkel all day.

Island Walk

NO, as we operate in a Marine Park, the area is protected and it is a requirement by law that all guests stay with the guide on the island. The island tour is a fully guided tour for the safety and enjoyment of our guests, and we ensure you’ll have the chance to enjoy and learn something new as our guides bring the island to life with their narration.

NO, to maintain the integrity of Lady Musgrave as a world heritage site there is no smoking allowed.

NO, Lady Musgrave is a marine protected area and “no take” zone. Listed as a World Heritage site that holds significant cultural, educational and scientific value, we work to ensure the integrity of the island, and it is a requirement by law that everything naturally occurring remains on the island.

If a guest is unable to walk for the 45min guided island tour, there are some lovely benches and trees to rest under until the tour group returns.

A guest may choose to stay on board the main vessel to snorkel all day instead of participating in the island activities that include the guided island walk and glass bottom boat tour.

NO, all snorkeling activities take place from the boat. As we are operating in a marine park, our permit allows guests to snorkel within a designated area. This ensures the integrity of the marine park and wildlife is maintained, and of course, helps to ensure guest safety.

Bookings

We offer a range of booking options. You can make a booking online 24/7 via our easy to use booking manager system, or call us on to learn more and book now. Please read our Terms & Conditions prior to making a booking.

Yes, pending availability. Please contact customer service.

If you would like to make a booking cancellation, please contact our customer service team and we will guide you through the process and handle your inquiry.

Yes, we do accept AfterPay for bookings. Please take a moment to learn more about AfterPay and the terms and conditions prior to making your booking.

Under four will not have to pay the upgrade for the captains lounge however the upgrade payment applies to children over four.

Yes. Surcharges apply to all purchases made by card.

We pride ourselves on providing a truly educational and inspiring experience, and our tour is perfect for school groups. Depending on the group size, we may offer a discount. Please contact our bookings team with your enquiry for more details.

We believe that if you have the Great Barrier Reef on your doorstep, you should be able to enjoy it often! That’s why we offer a locals discount of 25% off our usual tour price on Sundays for Bundaberg locals (conditions apply).

All children must be accompanied by an adult at all times whilst on board. Our day tour does not offer any babysitting services, however the day can be organised and adapted to suit families with children, ensuring everyone gets the most out of their day! Chat to our crew about your options and we will do everything we can to accommodate your needs.

Transport

Yes, our local shuttle service is able to transfer you to & from local areas of Bundaberg.  Please contact our customer service team on +617 4151 5225 or via email bookings@ladymusgraveexperience.com.au to discuss pricing & availability.

Yes, free parking is available in our designated car-park.  Please park in our free car parking, which is located behind a large sign – “The Home of Lady Musgrave Experience” in a gravel car park.  Please do not park in the Marina car park, as this is a shared car-park with other businesses.  We do have street signage to direct you to our car-parking area.

The trip to Lady Musgrave Island is approximately 2 hours 15 from the time we depart Bundaberg and reach the Island.

Safety

You must be over 12 years of age, pass the required medical questionnaire and participate in the 30 minute dive introduction.

Yes, we have a large range of snorkel vests and pool noodles for flotation. Our Inwater snorkel guides are only too happy to help for any assistance and instruction.

Yes, We sell Reef Safe Sunscreen 50 plus, along with caps and towels.

As travel to Lady Musgrave Island is an open ocean passage, we strongly recommend that all passengers take sea-sickness medication as a precaution.  Suggestions to help with sea-sickness, is to take a sea-sickness tablet the night prior to travel, stay well hydrated, avoid alcohol & take another sea-sickness tablet the morning of your tour date.  We do also have sea-sickness tablets for sale on board.

You may be lucky enough to see some small reef sharks in their natural habitat during your experience on the Great Barrier Reef. As we operate within a marine park protected green no-take zone and fishing is prohibited, this means that the sharks have plenty to eat and do not pose a threat to humans. Sharks, however, are wild animals and it is important that we respect this. The calmer you swim, the more calm and peaceful all of the marine life will also behave. Many marine creatures have defense strategies if they feel threatened, so we encourage guests not to touch or chase sharks. It is also important to be aware that throwing any waste overboard is prohibited – even if it is organic. We certainly don’t want sharks to start learning that things falling from the side of a boat is food! Leave them alone and they will leave you alone too! Please help us to minimise our impact on shark behaviour as much as possible. Watch this short video to learn how you can Be Reef Smart.

In an open ocean environment, we cannot guarantee there will be no jellyfish, however we have never had any harmful stingers, and do not experience a “stinger season” (as is the case further north). The sheltered lagoon prevents large jellyfish blooms in the snorkel area. For guest comfort, wetsuits are available for hire.

Most sunscreens contain harmful chemicals to coral reefs and their associated animals. We recommend our guests be sun smart by using alternatives such as natural zincs, seeking shade in the hottest parts of the day and wearing sun protection factor clothing both in and out of the water.

Cleaning Procedures

Everyday! Throughout the day our crew perform regular checks around the vessel to maintain the cleanliness of Reef Empress. At the end of every day the crew adhere to a strict cleaning schedule inside and out of vesseling using commercial grade disinfectant. Everything from the floors, windows, rails and roof is thoroughly cleaned.

Terms & Conditions

Lady Musgrave Experience is committed to keeping your details private. We do not pass on any of your personal details with anyone else. The only exception to this is in the event of an emergency when your details may be passed onto the relevant Australian government bodies where necessary.

We use the information collected to identify your booking and to contact you in the event of cruise cancellations or rescheduling. Your contact details may also be used for some direct marketing unless you choose not to receive this information.

Online booking Credit Card details are taken via the Rezdy secure online payment system and are not stored by Lady Musgrave Experience. Please see https://www.rezdy.com/privacy-policy/ for more information.

If you have any questions relating to your privacy please do not hesitate to contact us info@ladymusgraveexperience.com.au

All tours are subject to weather and minimum numbers and maybe changed without notice due to conditions on the day and will incur no liability for any such cancellation or alteration. Lady Musgrave Experience reserves the right to substitute vessels if necessary.

Customer Choosing to Cancel for any reason – 20% cancellation fee if cancelled from date of booking to 60 hours prior to tour date.

Cancellation 48-60 hours prior to tour date 50% cancellation fee will apply.

Less than 48 hours or failure to board 100% of fare is withheld.

Other conditions may apply to Group booking cancellations.

Should a tour be cancelled by Lady Musgrave Experience, passengers will be offered an alternative date or a full refund **

We do recommend you look into taking out travel insurance as they may assist in covering your accommodation cost if tours are cancelled.

Adventure Outer Reef dive vessel is subject to minimum numbers. If minimum numbers aren’t reached, you will be contacted to discuss options, one of which would be to revert to a certified Lagoon Dive.

** Refunds will be processed same day as request & depending on your bank, can take between 3-10 business days for refund to be received into your account.  Lady Musgrave Experience will send through confirmation of refund at time of processing.

Lady Musgrave Experience holds no responsibility for loss or damage to goods.

Lady Musgrave Experience reserves the right to substitute vessels and/or skippers and crew and shall not be liable for death/injury to any persons or loss or damage to property due to persons’ negligence.

Awards & Accreditation

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